✅ Eligibility for Refunds
We offer refunds under the following specific circumstances:
- You purchased the same product more than once (accidental duplicate).
- The product file is corrupted or non-functional, and we are unable to provide a working replacement within 3 business days.
- You contacted our support team for a critical compatibility issue that prevents use, and the issue could not be resolved.
🚫 Non-Refundable Situations
We do not offer refunds in the following cases:
- You changed your mind after purchase.
- You expected different features than what was listed in the product description.
- You don’t have the necessary software or tools required to use the product.
- You claim the product did not meet subjective expectations without specific technical issues.
🔄 Exchange Policy
If you experience technical difficulties, we encourage you to contact us at support. We’re happy to help resolve issues or offer a product exchange of equal value if appropriate.
🕒 Refund Request Window
Refund requests must be submitted within 7 days of purchase. Requests beyond this timeframe will not be considered.
📩 Contact Us
To request a refund or support:
Response Time: Within 24–48 business hours.
Your satisfaction matters.
We’re here to ensure your creative experience with ArtDosari is seamless and rewarding.